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Cancellation and Refund Policy

Payment for all events must be received by the day of the event. If payment is not received by the day of the event, your attendance cannot be honoured at the event.

We can, by prior arrangement only, honour your attendance at the event if an official purchase order number has been generated and is being processed by your organisation’s finance department.

If you have paid for an event and are unable to attend for any reason, our refund policy is:

  • a full refund will be issued for cancellations at least 30 days prior to the event.
  • 50% refund will be made for cancellations at least 15 days prior to the event.
  • 25% refund made for cancellations made at least 5 days prior to the event.
  • cancellations made less than 5 days before the event will not be refunded.
  • you may transfer your place to another person, without charge, up to 24-hours before the event.
  • if your registration was paid by Stripe, any refunds or part-refunds will minus the small fee that BIG pays to Stripe.
  • If membership is bought at the same time as event registration, the refund can also include the reimbursement of the membership fee if requested by the delegate.

In the event of non-attendance at the event, refunds will not be given.

Any other circumstances where a refund is requested will be taken on a case-by-case basis and approval will be at the discretion of the Executive Committee.

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